Dear Customer,
To make a reservation you need to fill some personal information – name, address, telephone number.
The data you provided are protected under the Law on Protection of Personal Data and are processed only in connection with the implementation of statutory requirements of the Tourism Act.
This information will be used only in connection with your reservation and will not be disclosed for other purposes.
Optimax Tour Ltd. holds Certificate of Personal Data Administrator identification number: 0027849 issued by the Commission for Personal Data Protection of Republic of Bulgaria.
Before submitting a reservation, it is the user’s responsibility to consult with the General Conditions for Hotel Reservations of Optimax Tour Ltd .
The user must agree and accept these conditions. If the user does not accept the Terms and Conditions for Hotel Reservations, its application will not be considered.

Reservations and registration:

Requests for reservations are made by one of the following ways:
– By Request completed and transmitted to Reservation site of Optimax Tour Ltd. – www.imperialgroup.bg
– By fax: 00359 554 25080
– By e-mail: reservations@imperialgroup.bg

Once we receive and process your application we will confirm the possibility of booking to be made. Upon confirmation by Optimax Tour Ltd., the consumer must pay within three working days of deposit, which is determined depending on the selected offer and the payment method. After that period, and absence of payment,  the reservation is canceled automatically. In this case the hotel will not be moral, material or other liability for cancellation of reservation. Your reservation is valid and will be finally confirmed after an advance payment of the amount for a specific request is made and confirmation of accommodation is received . Will also receive electronically in case of successful payment and contact information entered correctly. It is the user’s responsibility to check its reservation and make sure that all details are correct. The remainder is paid according to terms specified in the booking confirmation that Optimax Tour Ltd. sent to the user unless otherwise noted.
If the accomodation is less than 24 hours, reservations are accepted only at 100% advance payment in cash.

Accommodation:

Check-in – after 14:00
Check-out – before 12:00
Your booking is hold until 24:00
Pets are not accepted.
Hotel accommodation is done after the submission of personal documents certifying the identity of users, proof of payment and confirmation of accommodation.

Payment of reservation:

– A bank account in Euro:
Optimax Tour Ltd.
UNICREDIT BULBANK BRANCH BURGAS
IBANBG88UNCR76301076454507
SWIFT: UNCRBGSF
– By credit card at the company site

Documents Optimax Tour Ltd. issued the customer for a confirmed reservation and payment:

– Booking confirmation which guarantees the right for accomodation
– An invoice for the amount paid for the reservation

Cancellation policy:

Any cancellation of reservation, we have sent you a confirmation of accommodation must be sent in writing to the Optimax Tour Ltd by e-mail: reservations@imperialgroup.bg or by fax: +359 554 25 080

– If the client refuses tourist services, cancellations of services already paid shall be made without penalty 14 days before arrival.
– Cancellation of booking 13 days before arrival or no show till 24:00 at the day of accommodation, the amount of your reservation will not be refunded and the reservation is considered canceled.
Optimax Tour reserves the right to cancel a confirmed and paid reservation in the event of force majeure and other circumstances beyond the hotel grounds. In these cases, the hotelier:
– Offers accommodation to the customer in a different period, while maintaining the same conditions and prices.
– Restores amounts paid by the customer within 30 – days from the date of receipt of a written request by tourists, without any penalty.
1. Optimax Tour Ltd. provides customer hotel service in accordance with the request reservation of the Web site, fax, e-mail or filed in offices of the company and conditions detailed in the Terms of reservation.
2. Rights and obligations of parties:
2.1. Optimax Tour Ltd undertakes to provide the customer all the paid services
2.2. Optimax Tour Ltd undertakes not to change the price of the services paid by customer, except in exceptional cases where this is economically justified.
2.3. If the client wishes to be provided with additional services outside the program or have specific requirements for food, accommodation and others, it is client’s responsibility to specify them in the application for reservation. Optimax Tour Ltd will do everything possible to satisfy them, but not unconditionally ensure their implementation.
2.4. Optimax Tour Ltd. is not responsible for services that the customer has purchased individually on the spot.
2.5. When ordering by phone, tourist services must be confirmed by the customer in writing at the offices of Optimax Tour Ltd., or by fax, by e-mail or by using the reservation form on the website of Optimax Tour Ltd. – www.imperialgroup.bg
2.6. Cancellation of a confirmed reservation and if not specified other terms and conditions, depending on the specifics of the selected service, a penalty will be deducted from the amount paid, according to the Cancellation Policy.
2.7. Optimax Tour Ltd. is not responsible and no refund is made if the cancellation is caused by force majeure, acts of war, terrorist acts, strikes, epidemics, natural disasters and other circumstances.
2.8. Optimax Tour Ltd. is not liable for damages caused by acts of third parties.
2.9. All claims related to the quality of paid services must be initiated by the client at the hotel in order to eliminate them on spot. Bringing it in writing. If the requirements are not met, the client must request the responsible person of a report. Within 3 working days client will receive a formal opinion on the matter from the hotel manager.

2.10. Internet speed may vary depending on the WiFi signal . Maximum speed is limited to 2Mbp/s. Internet is restricted to 1 device per username due to security reasons.
2.11. Reimbursements for services not used wholly or partly attributable to the Optimax Tour Ltd or its contractors shall be made only against an issued to the customer supporting documents (tickets, vouchers, etc.) respectively mapped and certified by representatives of Optimax Tour Ltd. corrections and cancellations.

Amounts for requested but not used wholly or partly services attributable to the customer are not refunded.

All prices advertised on the site of Optimax Tour Ltd., as well as e-mail messages sent to the consumer are in BGN and are final / in some cases might be linked with other offers, promotions and conditions /.

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